Unable to Log In

Unable to Log In
0

#1

I haven’t logged into FreeCodeCamp in a while. However, I attempted to log in today with my Github, Email, and Google usernames. Using all of those paths, I was sent an email pin that I was asked to input. Once I entered that pin, I was taken back to the home page and a read error message was displayed at the top of the page saying “Oops! Something went wrong. Please try again later.” I even tried creating a new user and the same thing happened. I also tried all of this in an incognito browser window to ensure this was not due to caching or cookies.

Can you help?


#2

I think that there was a hiccup in the servers today. Has this problem resolved itself?


#3

I’ve been trying to sign up for the last week and have been running into the same error message


#4

Are you running through a proxy or VPN? If not, can you please create a GitHub issue with detailed information, including your location? We have sometimes had problems with certain countries not being able to access our site.


#5

I checked this morning and I’m still not able to log in. I am in the United States. I am not running through a proxy or VPN


#6

I’m not able to reproduce your issue and I haven’t heard recently of problems logging in. If you’re on a controlled network, such as at work or in a library then it could be preventing you from logging in. It could also be a problem with your ISP, but since you are in the US and a large number of our forum members are too I think it would have been an issue for more people. It’s also possible that you have a browser extension or privacy setting that is preventing the login process from working correctly.


#7

I just tried logging in on my Safari browser, which doesn’t contain any browser extensions and I’m still unable to log in. I am trying all the logins right now and they are fall failing. I am trying to log in from my home network which is secured and private.


#8

As a heads-up, you’re going to want to use Firefox or Chrome when you’re woking on FCC challenges. That shouldn’t impact your ability to log in though.


#9

What privacy setting or security setting would be preventing me from logging in? I haven’t had issues logging into any other website. Just this one.


#10

I don’t know. I just know that the servers themselves are not actually down, so something in between you and FCC is preventing communication.


#11

This is a screenshot of my browser console which I click the “Sign In” button in the upper right of the screen. It looks like a script from FCC is failing to load. Does this provide any insight?


#12

That is useful information to include in your bug report.