Question: I just signed into my account and I don't see any of my past progress.
Answer: You have created a duplicate account. Sign out of your account and try signing in using a different service (Google, GitHub, Facebook) that you may have used to in the past. Or try signing in using an email address you may have used on freeCodeCamp in the past.
Question: I am getting an error message when trying to login or save my progress.
Answer: If you are getting an error that says:
'Oops! Something went wrong, Please try again in a moment.', you have a duplicate account with the same email address or username. Please send an email to our support team:
email@example.com, who will manually merge or remove the duplicate account.
Question: I set up a monthly donation, but I need to update or pause the monthly recurrence. How can I do this?
Answer: Just forward one of your monthly donation receipts to firstname.lastname@example.org and tell us what you'd like us to do. We'll take care of this for you and send you confirmation.
Question: My streak on my portfolio is inaccurate.
Answer: We are working on fixing a number of issues with the streaks on freeCodeCamp. Thanks for your patience.
Question: When I try to run the code in the /learn code editor, the tests don't seem to run.
Question: When I go to /learn the challenges are completely blank.
Answer: Do a hard refresh of the website by pressing control+shift+r in Windows or command+shift+r on Mac/Linux. If that doesn't work, you may need to clear your cookies. Here is how to clear specific cookies.
Question: One of my freeCodeCamp challenges freezes and crashes when I open it.
Answer: This is caused by an infinite loop in your code editor. Here's how to fix this.
Question: How can I delete my freeCodeCamp account? Does this delete all of my data permanently?
Answer: You can delete your account by scrolling to the bottom of the settings page. This is permanent, and will really delete all of your data. We cannot undo this for you if you change your mind.
If you aren't able to sign into your account for some reason, or you just want us to delete your data for you, send an email to email@example.com from the email address associated with your account, and we will take care of this for you.
Question: I have a support question that isn't answered here.
Answer: You can ask for help on our forum, and the freeCodeCamp volunteer contributor team will do their best to help you. Note that for privacy and security reasons, they don't have access to your account in the freeCodeCamp database. Also note that you will need to create a forum account if you don't already have one. Ask your support question here.